Frequently Asked Questions

Here are some frequently asked questions and answers about our app.

If you don’t see an answer to your question, send us an email at support@myparent.app – we’ll be glad to help!

Section 1: Family invitations

Question: How do invitations work on MyParent?

Answer: Once you have an account on MyParent and have activated your free trial, you can invite your spouse, siblings, parents, professional or family caregivers, and other family members. You do that by going to the “Family” tab. Once you put someone’s name and email address on MyParent and save it, that person will receive an email invitation. They will need to download the app, tap on “Accept invite” button on the Welcome screen, and sign up with the same email address that you invited them with. That will place them in the right family (yours).

 

Question: How many family members can I invite to join me on MyParent?

Answer: As many as you want! You can invite your spouse, siblings, parents, professional or family caregivers,  and other family members – anybody who would benefit from being in the loop. To invite a person, tap on “Family” tab.

 

Question: Can I invite my Mom or Dad to join me on MyParent?

Answer: Yes. You have an option to invite your parent, from the “Family” tab. Your parent will receive your invitation and create their own account for MyParent. Your parent will be able to see everything that you and others have shared (except for private messages between the two of you). Your parent will also be able to message you and other family members through the app.

If you don’t add your parents’ email, they will not have their own login, but you will see an icon representing them in the app (e.g., for calendar events that involve them).

 

Question: What can family members see and do in the app?

Answer: Other family members can create, edit or delete events; share photos, notes, contacts and documents; and send and receive messages. Note that they can only edit or delete their own content, not the one posted by you or another family member. They can not add, edit or delete family members. And they can not manage the MyParent subscription – only you can, as the “family admin” of your family.

 

Question: My parent or another family member uses Android. Can I invite them?

Answer: Not yet. We will be launching our Android app in the next few months.

 

Section 2: Calendar tab

 

Question: What do the dots on the Calendar tab represent?

Answer:  The dots represent events that you or another family member added to the calendar – e.g., doctor appointments, social activities, family visits, etc. As long as there’s at least one event involving that person on that day, you will see a dot.

 

Question: How do I see the next month or the previous month calendar?

Answer: To see previous months, swipe the calendar left. To see future months, swipe it right. You can also tap on the arrows to the right or left of the current month’s label in the header.

 

Question: How do I see the details on what happens on a particular date?

Answer: To see the daily view, tap on that day from the monthly Calendar view.

 

Question: How do I add an Event?

Answer: To add an Event, tap on the + sign in the upper right corner of the Calendar tab. Or, if you’re on a daily view for a given day, tap on the + sign in the upper right.

 

Question: How do I edit an Event (e.g., change start or end time, or add location)?

Answer: To edit an Event, first go the Daily view (by tapping on that day from the monthly Calendar view), and then tap on that specific event that you want to edit.

 

Question: How do I delete an Event?

Answer: To delete an Event, first go the Daily view (by tapping on that day from the monthly Calendar view), and then swipe-left the specific event that you want to delete, and tap on the trash can icon.

 

Section 3: Messages tab

 

Question: Who can see Messages?

Answer: Messages are always private. Only the people involved in the Messages exchange can see that exchange. Any family member can send and receive Messages.

 

Question: Can I send a group message?

Answer: Yes! You can send a group message to anybody in your MyParent family.

 

Question: Can I attach a photo to my message?

Answer: Yes! Tap on the camera icon next to the message field.

 

Section 4: Library tab

 

Question: How do I add a Photo?

Answer: To add a Photo, tap on the Library tab, select “Photos”, and then tap on the “Add a photo” button in the upper right corner. You will have two options – take a new photo with your camera, or select one of the photos from your photo library. You will then have the option to give a photo a custom name, so that you and your co-parent can easily find it in the future.

 

Question: How do I edit a Photo name?

Answer: To edit the name of the Photo, tap on that photo from the Photos sub-tab inside the Library.

 

Question: How do I delete a Photo?

Answer: To delete a Photo, tap on that photo from the Photos sub-tab inside the Library. One of the options on that screen is to delete that Photo.

 

Question: How do I add a Note?

Answer: To add a Note, tap on the Library tab, select “Notes”, and then tap on the “Add a note” button in the upper right corner.

 

Question: How do I edit a Note?

Answer: To edit a Note, tap on that Note from the Notes sub-tab inside the Library.

 

Question: How do I delete a Note?

Answer: To delete a Note, swipe-left on that Note from the Notes sub-tab inside the Library, and tap one trash can icon to delete it.

 

Question: How do I add a Contact?

Answer: To add a Contact, tap on the Library tab, select “Contacts”, and then tap on the “Add a contact” button in the upper right corner. You will have two options – add a note manually, or select one of the contacts from your address book on your phone.

 

Question: How do I edit a Contact?

Answer: To edit a Contact, tap on that Contact from the Contacts sub-tab inside the Library.

 

Question: How do I delete a Contact?

Answer: To delete a Contact, swipe-left on that Contact from the Contacts sub-tab inside the Library, and tap one trash can icon to delete it.

 

Section 5: More tab

 

Question: I have a question that I don’t see answered in the FAQ.

Answer: From the More tab, select “Support”, and then “Contact support”. This will allow you to send us your questions directly from the app. We’d love to hear from you!

 

Question: How do I share my feedback about new features I want to see?

Answer: From the More tab, select “Support”, and then “App feedback”. This will allow you to send us your feedback directly from the app. We’d love to hear from you!

 

Question: How do I cancel my MyParent free trial or subscription?

Answer: It’s not done through our app; it’s controlled by the app store.

For iOS devices, you have to go to your phone’s Settings -> iTunes & App Stores -> select your Apple ID and tap “View Apple ID” -> Subscriptions. From there, you can see all the subscriptions that you have, and cancel the ones you don’t want.

 

Question: How much does MyParent cost?

Answer: MyParent costs $9.99 per month or $99.99 per year for everybody in your family. You can invite your as many people as you want. Subscription auto-renews unless you cancel it 24 hours before it’s set to renew. Alternatively, you can purchase a lifetime subscription by paying a one-time $199.99 fee. The above prices are in USD; non-USD prices are adjusted automatically by the App Stores.

 

Section 6: Notifications

 

Question: What kind of notifications do you support?

Answer: We offer many different types of notifications. They include the following:

  • Event reminders
  • Notifications about a new Message that you received
  • Notifications about new content (e.g., Event, Photo, Note, Document, etc.) that your parent or family member shared with you
  • Notifications that your invitation has been accepted

If you have any additional specific notifications you want us to add, please email us at support@myparent.app

 

If you still have questions, please don’t hesitate to contact us at support@myparent.app – we’ll be happy to help!